At Wonderslate, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, please review our Returns & Cancellations policy outlined below.
Returns:
Returns and refunds are possible under certain circumstances. To initiate a return, please adhere to the following terms: Physical/ Paperback Books: If you wish to return a physical book, please do so within 3 days of delivery, at your own cost. Digital Contents ( eBooks/Online Tests ): Non-Refundable Please note that all returned items must be unused and in their original condition.
To proceed with the return process, follow the below-mentioned steps:
Defective/Wrong Products:
In case of defective/wrong products, please contact support@wonderslate.com with the order details and we’ll make sure you receive the right product.
Cancellations:
If you want to cancel your order, need not worry. Just send us a mail to support@wonderslate.com within 24 hours of order placement. Mention the subject as "Cancel Order Number < Order/Invoice No >" and mention the complete reason for cancellation in the email, in case the order is already dispatched by us, we may not be able to stop delivery / cancel the order.
Exchange of the products:
Please be attentive while buying the products. Exchange is limited to some circumstances
Once we receive your package with the product in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order.
Final decision related to exchange of digital products ultimately lies with Wonderslate Technologies in case of wrong purchase done by the customer. Kindly write all your concern to support@wonderslate.com
We value your satisfaction and aim to provide a seamless experience. If you have any further questions or require assistance, please reach out to our customer support team. Thank you for choosing www.wonderslate.com, the joy of your learning experience.
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